Our Grievance Procedure

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Ridley Hall's Grievance Procedure

(Subject to revision by the College Trustees)

This procedure applies to all student members of Ridley Hall and is invoked in the event that a student has a grievance (which he or she has not been able to resolve through personal contact and reconciliation) against a member of staff of the Hall, a member of staff of the Cambridge Theological Federation or one of its member Houses, or a member of staff in a placement location outside the Federation.

Concerning a grievance against a member of staff of Ridley Hall

Concerning a grievance against a member of staff of Ridley Hall:

  • If a student has such a grievance s/he will in the first instance report the matter to her/his Tutor who will ask for a written statement to be made. If that Tutor is the object of the grievance, the student will report the matter to another of the Tutors. The Tutor will make a response as soon as possible and in any case within three days. If the complainant is dissatisfied with the response, s/he will consult the Principal with a view to receiving advice and, if agreed, to re-opening the discussions with her/his/a Tutor.
  • If the complainant remains dissatisfied, a second stage of the procedure is to operate.
  • A grievance, which is not resolved in the primary stage, will be reported by the Tutor concerned to the Principal. The latter will consider and decide the matter as soon as possible and in any case within three days. His decision will be final. If the Principal is the object of the grievance or if the complainant believes that the Principal will not decide the matter impartially, the Tutor concerned will report the matter in writing to the Vice Chair of Trustees.
  • In such circumstances the Vice Chair of Trustees will consider the written complaint (in consultation with any one other member of the Trustees) as soon as possible and in any case within seven days. Having decided the matter, s/he will communicate her/his decision to the complainant and to the member of staff implicated. His/her decision will be final. Throughout this procedure, the Vice Chair of Trustees will keep the Chair of the Trustees informed.

Concerning a grievance against:

A member of staff of the Federation or one of its member Houses

Concerning a grievance against a member of staff employed by the Cambridge Theological Federation or one of its member Houses:

  1. If a student has a grievance against a member of staff of another institution within the Federation, s/he will in the first instance report the matter to the Academic Dean who will ask for a written statement to be made. The Academic Dean will refer the matter to the Chair of the Academic Committee (or, where appropriate, to the Chair of one of the other key Committees of the Federation) as soon as possible and in any case within three days, and s/he will make a response as soon as possible and in any case within eight days.
  2. If the complainant remains dissatisfied, a second stage of the procedure is to operate.
  3. A grievance, which is not resolved in the primary stage, will be reported by the Academic Dean to the Principal. The Principal will refer the matter to the Principal of the relevant institution or, in the case of members of staff directly employed by the Cambridge Theological Federation, or where the Principal of an institution is the object of the grievance, to the President of the Federation as soon as possible. The Principal of the relevant house or the President of the Federation will make a response as soon as possible and in any case within eight days.
  4. If the President of the Federation is the object of the grievance or, if the complainant remains dissatisfied, the Principal (of Ridley Hall) will refer the matter to the Chair of the Federation Governing body who will make a response as soon as possible and in any case within fourteen days. His/her decision will be final.
A member of another institution in the Cambridge Theological Federation

Concerning a grievance against a member of another institution in the Cambridge Theological Federation:

If a student has a grievance against a member of another institution in the Federation, s/he should refer to the Federation grievance procedure.

A member of staff of a church or secular placement location

Concerning a grievance against a member of staff of a church or secular placement location:

  1. If a student has a grievance against a member of staff in a placement location outside the Federation, s/he will in the first instance report the matter to the Academic Dean, who will ask for a written statement to be made. The Academic Dean, in consultation with any other member of Federation staff involved in setting up the placement, will refer the matter to the supervisor at the placement location. In cases where the grievance is against the placement supervisor, the Academic Dean will, in the first instance, take up the matter with the supervisor, consulting, where appropriate, the Archdeacon (or equivalent in other denominational settings).
  2. If the complainant remains dissatisfied, a second stage of the procedure is to operate.

A grievance which is not resolved in the primary stage will be reported by the Academic Dean to the Principal. In the case of a secular placement location, the Principal will refer the matter to a staff member of the institution concerned, with a view to setting in motion the institution’s own grievance procedure. In the case of a church location the Principal will refer to matter to the Archdeacon (or equivalent in other denominational settings), with a view to setting in motion the diocese’s (or equivalent denominational body’s) own procedure.